What We Finance
Insurance
Calculators
What We Finance
Insurance
Calculators
Financial Advice Provider
Rostron Finance Pty Ltd
NZBN: 9429049999662, Financial Service Provider: FSP 100 1984
Level 3, Forsyth Barr House, 35 The Octagon, Dunedin Central, 9016
E: finance@rostron.co.nz
P: 0800700399
W: www.rostron.co.nz
We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.
Licence status and conditions
We hold a financial advice provider licence, issued by the Financial Markets Authority, to provide financial advice.
We are also authorised by the financial advice provider licence held by the insurers below to provide advice on general insurance products.
Nature and scope of financial advice service
We engage financial advisers to provide financial advice on the following financial products:
Vehicle and Equipment Finance and Personal loan products
Rostron, through advisers under its licence, provides financial advice about vehicle and equipment finance and personal loan products only from the following providers (also known as Credit Providers):
General insurance products
These are policies that insure your personal assets (e.g. motor vehicle, and watercraft etc). Rostron, through its Nominated Representatives, provides financial advice service about general insurance products only from the following providers (also known as fire and general insurers):
Rostron provides a financial advice service related to:
We only provide you with financial advice in relation to Personal Lending such as vehicle and equipment finance, and personal loans.
Rostron does not provide financial advice service related to:
Duties
Rostron and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
Fees, expenses, or other amounts payable
Rostron will charge an origination fee for the financial advice provided to you or for implementing that advice. Remuneration may also be paid by the product providers by way of commission.
We may also charge a fee where a general insurance policy is cancelled within 24 months from the date that policy is put in place through us.
Conflicts of interest and commissions or other incentives
Vehicle and Equipment Finance and Personal loan products:
Rostron will receive commission from the lenders who provide vehicle and equipment finance and personal loan products. If you decide to proceed, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
General insurance products
Rostron and its advisers will receive commission from the insurance companies who provide general insurance products. If you decide to take out a general insurance policy, then the insurance company will pay commission based on the premium that you pay, our advisers may receive commission or other incentives.
Additional Remuneration
From time to time, various product providers (described previously) may also reward Rostron for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
Complaints handling and dispute resolution
Rostron takes all complaints seriously and works to resolve them as quickly as possible. You can find information about how to make a complaint and an overview of our internal complaints process on our website at www.rostron.co.nz/complaints.
If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.
Our website also provides information about, and the contact details of, the dispute resolution scheme we belong to. That scheme provides a free and independent service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction.
If you do not feel comfortable discussing your concerns with your adviser, you can call us on 0800700399 between the hours of 9:00 am – 5 pm weekdays. Email us at finance@rostron.co.nz or write to us at Level 3, Forsyth Barr House, 35 The Octagon, Dunedin Central, 9016, addressing your letter to the attention of the General Manager.
How your Complaint will be handled
We will deal with your complaint using our internal complaints handling process:
FSCL provides a free and independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the Financial Services Complaints Scheme at:
E: complaints@fscl.org.nz
W: www.fscl.org.nz
T: 0800 347 257 or +64 4 4723725
A: Level 4, 101 Lambton Quay, Wellington 6011 or P O Box 5967, Wellington 6140
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