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Rostron Finance (referred to in this privacy statement as “we”, “our” or “us”) takes your privacy and protection of your information very seriously. We are bound by the Privacy Act 2020 when handling personal information. We collect, hold, use, and disclose your personal information in accordance with this privacy statement.
The purpose of this privacy statement is also to inform you of your rights in relation to your personal information.
We reserve the right to update this privacy statement at any time and for any reason, so we encourage you to make sure that you are familiar with the current version of our privacy statement. Any change we make applies from the date the updated Privacy Policy is posted on our website.
What is personal information?
Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information.
Why do we collect personal information?
We only collect personal information to conduct our business, to provide you (if you are a client) our services, emailing (subject to you giving us your consent) updates, event invitations and publications that we think you may be interested in, and to meet all our legal obligations (including in relation to anti-money laundering and countering financing of terrorism legislation). You do not have to voluntarily provide your personal information to us. However, if you do not provide us with certain personal information we request, we may not be able to provide our services to you or perform our obligation.
How do we collect your personal information?
Except as otherwise permitted by law, most of the personal information we collect is provided directly by you, or your authorised representative. We collect personal information about you when you visit our website, participate in any of our surveys, request (over telephone, email, social media such as face book) our advice or service, ask us to send you our publications (such as newsletters) , or when you otherwise interact with us. Please be aware that when you send us any information over the internet you send it at your own risk because internet is not a secure environment.
We may also collect personal information from you through registration and attendance at seminars, business cards, and social media channels.
In some instances, we may collect your personal information from third parties – for example:
To whom might we disclose personal information?
We may disclose your personal information to:
Storage of personal information
We may store personal information we collect in any format we choose at our offices at ADDRESS Dunedin or at premises outside our offices, including data storage facilities or online storage located within or outside New Zealand, which may be operated by independent service contractors.
Where your personal information is transferred outside New Zealand, we will ensure the intended recipient has provided appropriate safeguards and that requisite rights and remedies in relation to the personal information remain available, or we will obtain your explicit consent for the transfer.
Management of personal information
We take reasonable steps to protect the security of personal information. All our personnel (including but not limited to third party service providers) are required to hold personal information and the privacy of individuals in confidence.
We take reasonable steps (such as, but not limited to, use of physical security and restricted access to electronic records) to protect personal information we hold from misuse and loss and from unauthorised access, modification, or disclosure.
Where we no longer require your personal information, we will comply with our legal obligations in respect of that information.
Your right to access and correct your personal information we hold
You have the right to request access to any personal information we hold about you, and to ask for it to be corrected if you think that it is wrong. If you’d like to exercise that right, or ask us anything else in relation to your privacy, please ask the person you are dealing with, send us an email to privacy@rostron.co.nz or send a letter to:
The Privacy Officer
Rostron Finance
Level 3, Forsyth Barr House,
35 The Octagon,
Dunedin Central, 9016
By agreeing to this document, you consent to us collecting, using, holding and disclosing personal and credit-related information about you, collectively called ‘information’ in this document.
Personal information includes any information which may identify you, such as your name, date of birth, address, the number and ages of your dependants, and employment information. If you use our website or mobile applications, we may collect information about your location or activity, including IP address, use of third-party sites, and other user information.
Credit-related information means both:
Credit information, which is information which includes your identity; the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information, default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and
Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.
If you do not provide us with this consent, or do not provide us with your information, we may not be able to arrange credit for you or provide other services.
We may disclose your information to third parties including Credit Providers and Credit Reporting Bodies (CRBs). You appoint us your agent to act as an ‘access seeker’ to obtain a report from CRBs on your behalf.
You can find out more about how we deal with your privacy by viewing our privacy and credit reporting policy at www.rostronfinance.co.nz/privacy.
If you have any questions or concerns about how we handle your information, please contact us at info@rostron.co.nz or send a letter to the above address.
How we handle your information
You agree to us collecting, using, storing and disclosing information about you. We can use your information to assist your application for a product or services, to market products and services by us and by third parties, to verify your identity by using information held by a credit reporting body (CRB) and using other online resources, to comply with laws (for example, the Anti-Money Laundering and Countering Financing of Terrorism Financing Act 2009), to confirm your identity, and to perform associated tasks.
We may collect your information from you or from third parties. We may, from time to time, collect sensitive information about you, including information about your health.
Exchange information with other businesses
We may give or receive information, in relation to the provision of our services, about you to the following types of businesses, some of which may be located overseas:
Overseas disclosure
Sometimes we may send your information overseas, including to members of the Rostron Group located in Australia. We may also disclose your information to may disclose your information to businesses located overseas in Australia, USA, Canada, India, Ireland, the United Kingdom or the Philippines. Overseas entities may be required to disclose information to relevant foreign authorities under a foreign law. While we attempt to select and secure reputable offshore service providers, we are not liable for any breach or misuse of information sent offshore. An overseas entity may not be subject to privacy laws or principles similar to those that apply in New Zealand. Any information disclosed to an overseas entity may not have the same protection as under the New Zealand Privacy law. You may not be able to seek redress for any breach of your privacy which occurs outside of New Zealand.
Disclosure Document
This document is designed to give you an estimate of any fees or expenses that may need to be paid in relation to the following of our advice, including the circumstances when they are payable, terms of payment, how they will be determined and an estimate of these fees. The fees disclosed only apply if you act upon the advice provided and excludes GST.
What fees are payable by you to Rostron Finance Pty Ltd?
If you act upon the advice in relation to the credit facility a fee is payable to us for the research we undertake, and the implementation of the advice is disclosed below and will vary depending upon the complexity of your application and the Credit Provider we recommend. The fee will be included in the loan amount, it is not an out-of-pocket expense.
What is a reasonable estimate of the fees and charges payable to the Credit Provider?
The fees and charges payable will depend on which credit provider approves your loan. At the time of providing this document we have not determined which Credit Provider best suits your needs. As such we have provided a range of fees and charges from the Credit Providers with whom we have entered a formal relationship with, as disclosed in our Scope of Service agreement.
We are unable to determine the interest rate as this is determined by the Credit Provider based upon your unique credit profile and the age of the asset you are purchasing. Lender Establishment Fees* range from $130 - $350. Lender Monthly Account Fees range from $2 - $7. Personal Property Security Register fees range from $7 to $11.
What fees are payable to Rostron Finance regarding my loan?
A commission is paid by the Credit Provider to Rostron Finance Pty Ltd for assisting you to obtain finance. These fees differ depending upon the Credit Provider recommended and range from 0 – 6.25% of the amount financed*. Should you refinance your loan in the first 12 months a fee equating to 5% of the Amount Financed will become payable upon demand. An origination fee is also paid by the Credit Provider to Rostron Finance Pty Ltd for assisting you to obtain finance. These fees differ depending upon the Credit Provider recommended and range from $395 to $995.
What fees are payable to Rostron Finance regarding insurance?
A commission is paid by the Insurer to Rostron Finance Pty Ltd for assisting you to obtain Insurance These fees differ depending upon the Insurer recommended and range from 10% - 50% of the premium*.
To ensure that our advisers prioritise the client’s interests above their own, we follow an advice process that makes certain our recommendations are made based on the client’s personal goals and circumstances.
*The actual amount payable is determined by the Credit Provider and Insurer and is subject to review and change
Will I receive additional information once my loan is approved?
Before you enter into the consumer credit contract the lender recommended will provide you with key information about the terms of the contract including the annual interest rate, total interest charges and any fees and charges you must pay to the lender under the terms of the credit contract.
Terms of Payment
If you proceed with our recommendations our fees and commission will be payable after your finance has settled or your insurance policy has been issued. Our fee will be included in your loan amount.
Brokers you can depend on to get it right
Brokers you can depend on to get it right